Refund and Returns Policy

At Wicked Pecker Offroad, we take pride in providing high-quality off-road parts and accessories. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Most new, unused products may be returned within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and uninstalled
  • Be in its original packaging
  • Include all hardware, manuals, and accessories
  • Be in resalable condition
  • Include proof of purchase or order number

Returns that do not meet these requirements may be denied or subject to a partial refund.

Return Authorization Required

Before returning any item, you must contact us to obtain a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may be refused.

To request a return, please contact us through our website or email our customer support team with:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos (if the item is damaged or defective)

Non-Returnable Items

The following items cannot be returned:

  • Custom-built or made-to-order products
  • Special order items
  • Clearance or final sale products
  • Gift cards
  • Installed, used, modified, or damaged products
  • Electrical components that have been installed
  • Products missing original packaging or accessories

All sales on these items are final.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the shipping box and packaging
  • Description of the issue

If the issue is verified, we will repair, replace, or refund the item at no additional cost.

Do not install damaged products before contacting us, as installation may void eligibility for replacement.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item
  • The item arrived damaged
  • The product is confirmed to be defective under warranty

We recommend using a trackable shipping service and purchasing shipping insurance. Wicked Pecker Offroad is not responsible for returned packages lost or damaged during transit.

Restocking Fee

Approved returns for reasons other than our error or a manufacturer’s defect may be subject to a 15% restocking fee.

Original shipping charges are non-refundable.

If your order qualified for free shipping, the original outbound shipping cost may be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days after approval.
  • Your bank or credit card provider may require additional time before the refund appears in your account.

Exchanges

We do not process direct exchanges.

If you need a different product, please:

  1. Request a return.
  2. Once approved, place a new order for the desired item.

Order Cancellations

Orders may be canceled before they have shipped.

If an order has already entered processing or has shipped, it cannot be canceled and must follow our standard return policy.

Custom or made-to-order products cannot be canceled once production has begun.

Manufacturer Warranty

Many products sold by Wicked Pecker Offroad are covered by the original manufacturer’s warranty.

Warranty coverage varies by manufacturer.

Please contact us before returning any warranty item so we can assist with the proper claims process.

Need Assistance?

If you have any questions regarding returns, refunds, warranties, or cancellations, please contact our customer support team.

Wicked Pecker Offroad
Website: https://www.wickedpeckeroffroad.com/